Popular Questions
Creating an Account:
Visit divinity’s website.
Sign up as a new customer.
Once registered, you can track your orders, create wishlists, and save your delivery address.
Connecting to Your Account:
Go to divinity login page.
Enter your email address and password.
On the login page, click on “Forgot your password?”.
Enter your email address.
You will receive an email with instructions to reset your password.
- Check Your Email: Look for a confirmation email from us or the shipping company. It contains a tracking number and a link to track your order.
- Visit Our Website: Log in to your account and check the “My Orders” section. There is an option to view the tracking information.
- Use the Tracking Number: Enter the tracking number on the carrier’s website (e.g., UPS, FedEx, DHL) to see the current status of your shipment.
- Contact Us: If you can’t find the tracking information, reach out to our customer service for assistance.
Once your order has been processed and shipped, it cannot be modified or cancelled.
All our orders must be shipped from our distribution center within 2-3 days.
Here’s an overview of typical delivery times for shipments:
Delivery within Canada:
Standard: 2 to 7 business days, depending on distance and region.
Express: 1 to 3 business days for most destinations.
Canada to the United States:
Standard: 4 to 10 business days, depending on the U.S. destination.
Express: 1 to 3 business days for major cities.
Canada to International:
Standard: 5 to 15 business days, depending on the destination country.
Express: 1 to 5 business days, depending on the country and service used.
Delivery times may vary depending on the carrier (e.g., Canada Post, FedEx, UPS), customs procedures, and local conditions. For precise information, it’s recommended to check directly with the shipping service you are using.
DIVINITY ensures a fully secure shopping experience. Our site is verified by VeriSign, which means all sensitive information, including your credit card details, is encrypted and protected by SSL technology. We do not retain any confidential data on our server
Products purchased from divinity-shop.com are subject to taxes. Sales taxes are calculated based on the current provincial and federal regulations.
Repairs are possible after the warranty period expires. Before sending a product for repair, please email a photo clearly showing the damage to info@divinity-shop.com so we can assess if your product can be repaired and provide you with an estimated cost.
